REFUND & CANCELLATION POLICY

1. ORDER CANCELLATION

1.1 Cancellation by Customer

• Orders may be cancelled before dispatch by contacting Speed Spare customer support.
• Once an order has been dispatched or handed over to the delivery partner, cancellation requests may not be accepted.
• Customized, special-order, or non-standard spare parts are not eligible for cancellation once confirmed.

1.2 Cancellation by Speed Spare

Speed Spare reserves the right to cancel an order at its sole discretion in the following cases:

• Product unavailability or stock mismatch
• Pricing or listing errors
• Suspected fraudulent or unauthorized transactions
• Operational, logistical, or technical issues

In such cases, the full amount paid will be refunded to the original payment method.

2. RETURN ELIGIBILITY

A product shall be eligible for return only if:

• The product delivered is damaged, defective, or incorrect
• The issue is reported within [X] days of delivery
• The product is unused, uninstalled, and returned in original packaging with all accessories and invoices

Electrical, electronic, and mechanical spare parts once installed or used are not eligible for return, unless proven defective.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Items damaged due to incorrect installation or misuse
• Products with tampered serial numbers or labels
• Clearance or discounted items (unless defective)
• Consumables such as oils, lubricants, and fluids (unless defective)

4. RETURN PROCESS

• To initiate a return, customers must contact Speed Spare support with order details and supporting images/videos.
• Return requests are subject to inspection and verification by Speed Spare.
• Speed Spare reserves the right to reject returns that do not meet eligibility criteria.

5. REFUND PROCESS

5.1 Mode of Refund

• Approved refunds will be processed to the original payment method only.
• Cash-on-Delivery (COD) refunds, if applicable, will be processed via bank transfer or UPI.

5.2 Refund Timeline

• Refunds will be initiated within [X] business days after return approval.
• The actual credit time may vary depending on the bank or payment gateway.

6. PARTIAL REFUNDS

Partial refunds may be issued in cases where:

• Only a portion of the order is returned
• The returned product fails quality checks due to customer handling
• Packaging or accessories are missing

The refund amount will be determined after inspection.

7. SHIPPING & RETURN CHARGES

• Original shipping charges are non-refundable, unless the return is due to Speed Spare’s error.
• Return shipping costs may be borne by the customer unless the product is defective or incorrect.

8. DAMAGES AND DISPUTES

• Any visible damage must be reported at the time of delivery.
• Claims raised after delivery acceptance without evidence may not be entertained.
• Speed Spare’s decision on refunds and cancellations shall be final and binding.

9. FORCE MAJEURE

Speed Spare shall not be liable for delays or failures in refund or cancellation due to circumstances beyond reasonable control, including natural disasters, strikes, government actions, or technical failures.

10. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Courts located in [Insert City/State] shall have exclusive jurisdiction.

11. CONTACT INFORMATION

By placing an order with Speed Spare, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.